At Elvetrees, we are committed to delivering our cozy collections to your doorstep, no matter where you are in the world. We offer worldwide shipping with a straightforward and transparent shipping fee structure.
1. Worldwide Shipping & Free Shipping Threshold
We are proud to offer Free Standard Shipping on all orders totaling $69.99 USD or more.
- This offer applies to all international destinations.
- The total order value is calculated after any discounts or promo codes have been applied, and before taxes and duties.
2. Shipping Rates for Orders Under $69.99
For orders that do not meet the free shipping threshold, we offer the following tiered shipping options based on your delivery needs:
| Shipping Option | Shipping Fee (USD) | Estimated Delivery Time | Best Suited For |
|---|---|---|---|
| Flat Shipping | $7.99 | 10 – 18 Business Days | Standard economy delivery with tracking. |
| Express Shipping | $8.99 | 7 – 10 Business Days | Faster processing and expedited air freight. |
| VIP Express | $12.99 | 5 – 7 Business Days | Priority handling, express courier service (e.g., DHL/FedEx). |
(Note: Delivery times are estimates provided by the carrier and are not guaranteed. The countdown begins after your order has been processed and dispatched.)
3. Order Processing Time
- All orders are processed within 1 – 3 business days (excluding weekends and public holidays).
- During peak seasons or promotional events, processing time may be extended to 5 business days. You will receive a confirmation email with tracking information once your order has been shipped.
4. Customs, Duties, and Taxes
- Please note: For international shipments, your order may be subject to import duties, taxes, and customs clearance fees imposed by the destination country.
- Elvetrees is not responsible for these additional charges, and they are the sole responsibility of the customer.
- We recommend checking with your local customs office for an estimate of these costs prior to placing your order.
5. Address Accuracy
- Customers are responsible for providing accurate and complete shipping addresses at checkout.
- If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be liable for the reshipping cost.
6. Tracking Information
- Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number. You can monitor your parcel’s journey via the carrier’s official website.
7. Lost or Damaged Packages
- In the unlikely event that your package is lost or arrives damaged, please contact our customer service team at [email protected] within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure your satisfaction.